FAQs

Member FAQ's

How do I become a Member?

How much is a one-year membership?

Annual Membership for Adults age 18 & over is $25.00. Married? Add a membership for your spouse for $20.00. Annual Membership for Teens (ages 13 - 17) is just $20.00.

I don't find your program operating in many states?

Partners For A Cause is a new initiative that officially began selling memberships in late 2009 in it's founding City of Birmingham, Alabama. Slowly the program will expand into other cities as Community Development Manager's in those markets are hired.

Why a Members Oath?

During our research in designing the Partners For A Cause fundraising program we were saddened to learn that numerous businesses were choosing to never publish special offers again because of the actions of a few consumers. These consumers, and I’m sure we’ve all seen one or two in our lifetime, created an unpleasant situation by yelling at management and staff when they would not honor an ineligible or expired offer.  Although the offer clearly stated the information on it, some consumer’s felt they were above the rules and thus business owners grew tired of this unfortunate state of affairs. So we created the Members Oath, so businesses can have confidence in our program and our members because we will gladly remove members that create ill will in our program.

What if my Members card has been stolen, lost or damaged?

Please contact our office. There will be a nominal charge to replace the Members card. Please note we are not responsible for lost cards.

What if a Business Partner did not honor their reward?

We apologize for any inconvenience and will be sure to contact the business partner to inform them of this problem. Please contact our office by email to give us more details on this situation. Please be sure to include the Business name, location, date of incident and what occurred.

I did not find a business that was on the site a few days ago? Why did the reward change?

Our program does not mandate that a business provide a reward year-round. In fact, because of our unique approach with that policy we are able to bring our members more rewards from more businesses that otherwise may not have participated. Our goal is to provide our business partners total flexibility so when you do find them on our site it’s an offer that is fresh, timely and relevant. We encourage our members to visit the program often because our team is working daily to bring them new rewards and special opportunities!  

I’m unable to log in?

Members must log in via the Sign In box located in the top right hand corner of the web site. If you are still unable to log in after entering your Username and Password please reset the Password by clicking on the Forgot Your Password link. A new password will be emailed to you via the email address provided by the member at the time of registration. If the problem persists please contact us via the Contact Us tab so we can assist you.

The web site is not functioning properly!

Please contact our office by email and let us know what the problem is. Without you taking the time to inform us of this matter we may have never known about it. Thank you for bringing this issue to our attention.

I purchased a membership from a selling organization and have yet to receive confirmation!

If you purchased a membership from an organization selling memberships to Partners For A Cause as a fundraiser for their school, church, athletic group or any other entity, it may take a few weeks for you to receive an email confirmation from us depending on when the selling organization completes their campaign. All Enrollment Forms are turned in to us at the completion of the selling organizations sale.  At that time we then enter the data from the Enrollment Form and an email confirmation will be sent to the Purchaser along with a unique access code that will allow the Purchaser to begin accessing the site. If for any reason you do not receive an email confirmation from Partners For A Cause we encourage you to contact the selling organization/student first to verify that the Enrollment Form has been turned in.

Am I able to print a reward and use it more than once?

Our participating Business Partner’s determine the number of times a reward can be printed by a member during the valid period of each posted reward. Once a member has printed the allowed number of rewards the print reward button on the deal page of that particular reward will go inactive until the business posts a new reward. Once a reward has been printed by the member it can only be redeemed once by the member. Making copies of the reward is prohibited. As a security measure, members must present both their membership card and reward at the time of redemption to validate they are one in the same.

Why are the expiration dates different on some Rewards?

Our participating business partners determine the expiration date that is printed onto the reward when it is printed by our member. A pop up window does alert our members to the expiration date of the Reward giving the member an opportunity to cancel the transaction until a later date. This unique feature was implemented to instill confidence in our program with our business partners. Shortening the expiration window on some rewards minimizes the potential of consumer fraud from occuring.

How often will I receive emails from Partners For A Cause?

Usually around the 1st and 15th of each month our members will receive an email providing them with important updates, news and featured spotlights on some of the newest businesses to join our program. Additionally we may on occasion contact our members if a special event or sale is occurring that is exclusive to our members. Our goal is to never bombard our members with emails and to never sell their information to third parties. See our Privacy Policy for more information.

I’m not receiving any emails from Partners For A Cause?

Be sure to check your Junk or Spam Inbox to see if you find our emails. Although we make every attempt to place emails from us into our members Inbox we cannot guarantee it. We encourage our members to add us to their Safe Sender list.

How can I remove my email address from receiving future emails?

Just click on the Unsubscribe tab located in the email from us.

I have a question and cannot find an answer?

Please contact our office by email and we will be more than glad to help you!

From our Home Page click on the Enroll Your Business tab located at the bottom of the page, or contact us via the Contact Us link located at the bottom of this page.

What if I want to delete one of my current rewards?

Please contact our office or call the Community Development Manager that enrolled you in the program.

What are some of the Business Features of the program?

FREE: It’s absolutely free for a business to post a reward in our program!

Post up to 3 offers: Feel free to provide up to 3 rewards in one of our 12 business categories, i.e.: Home & Garden, Dining, Shopping, Entertainment, Pets and more!

Valid Dates/Restrictions: You set the Valid Dates and Restrictions on every offer!

Reward Control: You determine how many rewards each member can print during the valid period of your offer!

Total Flexibility: No contract here! You change your reward as often as needed keeping it fresh and relevant to the needs of your business and our members! Unlike other programs we do not mandate what your reward must be however we do encourage our business partners to be creative. Partners For A Cause does reserve the right to remove rewards that are deemed non family friendly and are offensive to our members.

Security Measures: Members are provided a membership card that includes their name, charity supported, a 16 digit ID, and the valid dates of the membership. Rewards, printed from our web site, include the member’s name allowing our business partners to match the two together. We clearly state in our program that our members MUST present both their member’s card and reward at time of redemption!

Geo-Targeted Program: Our system, through a partnership with Google, allows members and visitors of the program to pull the business partners closest to their place of residence. Members/Visitors can further expand their search throughout the state to locate rewards in the areas they may be traveling to or through.

Customized Reward: If your business has a POS and barcode program you can easily upload a bar code from your system onto the reward replacing the barcode generated by our system!

Favorite Club: The best tool in town! Our members can click the Favorite Club tab next to your reward indicating they want to be the first to know anytime you change or add a new reward. Then, sometime during the year, our team will work with your business on a creative promotion that specifically targets your fan base. It’s a cultivation tool that can create a memorable experience for your #1 fan’s!

It’s for Charity: As a business owner you have the peace of mind knowing that EVERY membership sold will benefit a charity and that 75% of the annual membership dues will be given to the member’s charity of choice. Very few fundraising programs can claim that!

Why 75%?: Partners For A Cause believes if a program is designed to benefit a charity it should do just that! We return 25% more to the charity than most any other fundraising program in the nation! The 25% retained by Partners For A Cause is used to defray the production and mailing costs for each customized members card and for technology maintenance. Web Advertising is the primary source of revenue for the company. Our Advertising Partners make it possible for the charities to keep such a large percentage of each membership sale.

Common Objections by a Business:   and our response

No Money: My advertising budget is spent!    

-No worries, providing a reward is absolutely free! We promise!

No Internet Advertising: I don’t advertise on the internet!

-Remember, it’s free and for charity! This is a great opportunity for you to test the web world to see if it benefits your business. Remember, you are able to control all aspects of this program on the front end when creating your online reward and we don’t obligate you to a contract period.

No Internet Offers:  I don’t want thousands of offers being printed by people!

-No worries there, remember you establish on the front end how many times each member can print your reward and the expiration date printed onto the reward when printed by the member. This further lessens the risks of abuse.

And remember, each reward printed has several built in security features such as:

·         Member’s name printed on the reward so they must present the reward and their membership card together so you can validate they are the same.

·         Business Logo/name, The Discount Offer, Valid Dates of the Offer, Restrictions and Disclaimers.

·         And hidden security features that, in the event you suspect something, you call Partners For A Cause and they will help identify the problem.

-We’re a Rewards program that allows each business to provide a special reward to help encourage philanthropy among consumers. We don’t view this as a coupon program at all, it’s truly Cause Related Marketing at its best!

-I appreciate that but the truth is we really are. It is your reward that creates value to the program allowing charities to easily sell memberships to consumers. That’s why the program is called Partners For A Cause, because as a Partner your participation in our program makes it a success. The only real cost to your business is when one of our members redeems your reward.

I don’t do computers!

-That’s okay, we can take care of everything for you and it literally takes less than 5 minutes to get you started!

Bad Experience: I had a bad experience with another program for charity!

-I’m sorry to hear that! Our promise to you is that we will work hard every day to ensure your satisfaction! Your participation is the backbone of our business model! By working together in a unified manner our local charities will receive the benefit we all hope for so they can further the important work they do in our community every day.

Do I give a Percentage of the Sale? Do I give a percentage of the sale to the charity? Is that how the Charity makes their money?

-No, the charity makes their money on the front end thru selling memberships. The only cost to you is the actual amount of the reward when it is redeemed by one of our members.

Can I select the Charity?

-No, but you can certainly let us know your favorite charity and we will make them aware of the program. Unfortunately it would be problematic to designate various rewards only being valid at certain businesses based on the charity selected by both the business and our member. As you can imagine, that would be very confusing for the members and would place your business in an awkward position, possibly creating ill will, if they were to patron your business and you denied the reward.

You are more than welcome to sell memberships for your favorite charity. Contact us for more information.

How can my charity participate?

Participation is easy and to enroll takes less than 5 minutes! To learn more click here.

How do I Enroll my Cause?

From our Home Page click on the Enroll Your Charity tab located at the bottom of the page.

Does it cost anything for the charity to participate?

Participation is absolutely free!

Does my charity have to sale memberships to participate?

Although not required it is recommended that you market this opportunity to your current and future donors. Whether soliciting via electronic or face-to-face communications we have made the process easy for the charity to participate.

How much money do we keep from the sale of memberships?

Your charity keeps 75% of every membership sold benefiting your cause.

When does the charity receive the money?

During the 1st week of each month a check will be processed and mailed to the charity. Included with the check is information on the donor(s) so you can easily add them to your donor database.

What happens at the end of a member’s one-year membership?

An email will be sent to the member encouraging them to renew their membership for an additional year and in support of the charity that was selected by them the previous year. Members are not required to designate the same charity and can select another charity if they elect too. Partners For A Cause is not responsible for the member’s choice of charity during their time of renewal however information sent to them from Partners For A Cause does specifically encourage them to renew their membership in support of the current benefiting charity.

What if my charity has multiple programs? Can members designate a particular program at time of purchase?

Because of our non-profit background we completely understand the need to let consumers designate a particular program under the umbrella of your organization. This allows young executive boards, committees, volunteers and others to fundraise on behalf of the program they are most passionate about. To include these programs please contact us for more information and we will enroll them today.

What if I want to update my Profile page?

Please contact your Community Development Manager or our National Headquarters.

If you are unable to contact us via the Contact Us link below feel free to call us at 1-877-659-2263.

Thanks!
The Partners For A Cause Team